FAQ — Common Queries
We understand you may have questions about our clothing and brand. Here you'll find answers to some frequently asked questions to help you get to know Neutral better.
What materials do you use?
Our clothing is made from a mix of fabrics chosen for comfort, fit, and durability — including 100% cotton for our core tees and hoodies, and performance blends (such as polyester/spandex) for our activewear pieces. Fabric composition is listed on each product page and on the garment label.
How should I care for my clothes?
To keep your Neutral pieces looking their best, follow the care label on the garment. As a general rule: wash in cold water, avoid harsh chemicals or bleach, and air dry where possible to protect print detail and fabric structure.
What is your return policy?
You can return most items within 14 days of delivery for a full refund, as long as they're unused, unworn, and still have their original tags. Some items (like underwear, swimwear, and socks) can't be returned for hygiene reasons unless faulty. Return shipping is at the customer's cost unless the item is faulty or incorrect. See our full Returns & Refunds Policy for details.
Can I exchange an item for a different size or colour?
Yes — email support@neutralclothing.net with your order number and the size/colour you'd like instead. Exchanges follow the same 14-day window as returns, and the item must be unworn with tags attached.
What if my item is faulty or arrives damaged?
Email us within a reasonable time of noticing the issue, with your order number and photos of the problem. We'll cover return shipping and offer a refund, repair, or replacement — this is separate from, and in addition to, our standard 14-day return window.
How do I find my size?
Check our size guide on each product page before ordering — measurements can vary slightly between styles (e.g. boxy/oversized fits vs. fitted activewear). If you're between sizes, our team can help — just email us with the item you're considering.
How much does shipping cost, and how long does it take?
[Free Shipping]
Do you ship outside the UK?
[Free Shipping]
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. If you haven't received tracking details within [X] working days of ordering, contact us at support@neutralclothing.net.
What payment methods do you accept?
[Preencher: cartões, PayPal, Apple Pay, Klarna/outro buy-now-pay-later, etc. — o que a loja realmente aceita]
How can I contact you?
Email us anytime at support@neutralclothing.net — we aim to respond within [X] working days.
This FAQ is provided for general guidance and does not replace or override our full Returns & Refunds Policy and Terms & Conditions.